Shipping
We offer various delivery and collection options:
***Home delivery with bpost: €5
***Delivery to a Mondial Relay point: €3
***Express shipping: €7.50
***Collection in Roosdaal: free
***Free home delivery: for orders of €100 or more
Orders are usually processed and shipped within 1-2 business days. Once your package has been dispatched, you will receive a track-and-trace code to follow your delivery.
Collection in Roosdaal
You can collect your order free of charge at Maison Michelle in Roosdaal. In the shopping cart, choose Collection and then select an available date and time slot.
You will receive a notification as soon as your order is ready. Please only collect your order after you have received this confirmation. The address and the chosen collection time can be found in your order confirmation.
Delivery via Mondial Relay
If you choose Mondial Relay, your order will be delivered to a Mondial Relay point near the address you provided. You will receive a notification as soon as the package can be collected there.
Returns
Not entirely satisfied with your purchase? No problem. You can return your order within 14 days of receipt, as long as the items meet our return conditions.
The costs for returning an item are at the customer's expense. You can also drop off your return for free at our location in Roosdaal. Always register your return first and wait for our confirmation before you come. We will then find a suitable time together.
Read below how to return a package.
Return conditions
A return will only be accepted if:
***The item is not damaged
***The item has not been washed or worn
***The item does not have make-up stains, deodorant marks or other signs of use
***The item is free from perfume or other scents
***All original labels are still attached to the item
***The item is returned in its original condition
***The return shipment is sent within 14 days of receipt
Received a wrong or damaged item?
Did you receive a wrong item or size, is something missing from your order, or is an item damaged? Do not return the package yet.
Please contact us first, so we can work together to find a suitable solution.
1. Register your return
Register your return within 14 days of receipt via your customer account. Log in with the email address you used to place the order. You will then receive a one-time code by email to access your order.
Then open the correct order and click on 'Return items'. Select the items you wish to return and submit your return request.
After your return request has been approved, we will send you a return label, which allows you to return the package from Belgium free of charge.
*This procedure applies to both customers with an account and customers who ordered as a guest.
2. Packing the parcel
Please pack the items carefully, preferably in their original packaging. Ensure that all original labels are still attached to the items.
Clearly affix the enclosed return label to the package and remove or cover any old shipping labels.
3. Sending returns
Take your parcel to the indicated drop-off point and keep your proof of postage until your return has been fully processed.
The return must be shipped within 14 days of receiving your order.
4. Reimbursement
Once we have received your return, we will check whether the items meet our return conditions.
Is everything in order? Then the amount to be refunded will be returned via the original payment method within 7 working days of receipt of your return.